Jira and confluence customers experiencing sluggish response while accessing some experiences

Incident Report for Acme API Co

Investigating

We are aware of an issue related to Jira and Confluence where some experiences are taking longer to load. We are actively investigating this issue. We will update you as soon as we can.
Posted Jul 01, 2025 - 16:43 PDT
This incident affects: Test Group (Plivo Incoming Calls - SIP, susan, orange juice, Innovation API, New component now), Supported Sites (Marketing site, Statuspagesite.io, Ticketing, API documentation, Internal knowledge base (wiki)), Delivery services (DoorDash Drive API), ordering issue check group (Montréal - Cloud Data Access, Montréal - Data Studio, Montréal - Explore, Montréal - GDP Streaming Infrastructure), and Cloud API, Acme.js Server, Synergy API, Paradigm Shifter, Web Interface, SendGrid SMTP, Test Component, flux capacitor, npm, Inc. Website Reads, npm, Inc. Website Reads, npm, Inc. www, Billing, Dropbox, Subscriptions, Payment Processing, Identity Services, Login Portal, DoorDash Drive Portal, DoorDash Orders, DoorDash Menu Updates, AWS amplify-ap-northeast-1, AWS amplify-ap-northeast-2, AWS amplify-ap-south-1, AWS amplify-ap-southeast-1, AWS amplify-ap-southeast-2, AWS amplify-eu-central-1, AWS amplify-eu-west-1, AWS amplify-eu-west-2, AWS amplify-us-east-1, AWS amplify-us-east-2, AWS apigateway-sa-east-1, AWS apigateway-me-south-1, AWS apigateway-eu-west-3, AWS apigateway-eu-west-2, AWS apigateway-eu-west-1, AWS apigateway-eu-south-1, AWS apigateway-eu-north-1, AWS apigateway-eu-central-1, AWS apigateway-ca-central-1, AWS apigateway-ap-southeast-2, AWS apigateway-ap-southeast-1, AWS apigateway-ap-northeast-2, AWS apigateway-ap-south-1, AWS apigateway-ap-northeast-1, AWS apigateway-ap-east-1, AWS apigateway-af-south-1, AWS amplify-us-west-2, AWS appmesh-eu-west-2, AWS appmesh-eu-west-3, AWS appmesh-eu-west-1, AWS appmesh-eu-north-1, AWS appmesh-eu-central-1, Management Portal, Workers queues, API, AWS cloud9-us-west-2, AWS cloud9-us-west-2, 1Password AWS S3 (us-standard), 1Password AWS CloudFront, 1Password AWS route53, Google Apps Gmail, N. Virginia - Explore.